Testimonials - Westside Hearing and Balance Clinic



Lina: (Feb 2019)

Friendly service.

Fouad: (Feb 2019)

Job was done professionally.  Very happy to come here.  Friendly and expert at what they do.

Simita:  (Feb 2019)

All round great service, first in efficient.

Mary: (Jan 2019)

Jacqui is amazing.

John: (Jan 2019)

Staff are so friendly and accommodating.

Billy:  (Jan 2019)

Great service, very friendly and professional.

Heather: (Dec 2018)

Very satisfied with service.

William: (Dec 2018)

Amazing, helpful staff.

Agnes: (Nov 2018)

Excellent customer service.

Stella: (Nov 2018)

Friendly staff.  Good location with lift access at Bankstown.

Jean: (Nov 2018)

The staff very helpful and the clinic is very clean.

Mariam: (Nov 2018)

Very lovely and friendly staff.

Petar (10 yrs old): (Nov 2018)

Nothing and no one is perfect, but this place is awesome.

Sam: (Oct 2018)

Staff were friendly. Very informative and supportive.

Erica (9yrs old):

No one is rude and they all greet us politely with a "hi" or "hello".  the testing is also good by not hurting your ears.

Tamika (5yrs old)(Oct 2018)

The staff are nice and make things fun.  Calm and very quiet.  I also like the stickers for kids.

Frank: (Oct 2018)

Long time hearing aid customer.  Good product.  Good team.

Sofina:  (Oct 2018)

Very friendly staff.

Linda:  (Oct 2018)

Friendly staff and very professional.  They're good at what they do.

Tracey:  (Sept 2018)

Lovely.  Extremely helpful.

Mark:  (Sept 2018)

Excellent service.

Bessie:  (Sept 2018)

I have been coming here for years.  Very good service.  Angelie is lovely and so are the receptionists.

Marina:  (Sept 2018)

The Audiologist is simply amazing and always able to manage my hearing needs.

Kelly:  (Sept 2018)

Fantastic testing for my daughter by Jacqui.  She was so patient and made the process so fun for my daughter.  Thank you!

Abdo:  (Sept 2018)

Very friendly service and speaks clearly.

Hoda:  (Sept 2018)

All done professionally.

Helen:  (Sept 2018)

Jacqui was delightful and very knowledgable.  Receptionist is lovely 🙂

Olivia:  (Sept 2018)

Great friendly service.

Kirindy:  (Sept 2018)

Jacqui was amazing with my 2 year old.  He had so much fun, which made the experience so wonderful.

Sharon:  (Sept 2018)

Kind, caring and patient service from clinician towards my child.  🙂 Thank you.

Jemma:  (Sept 2018)

Service was great, from Vicki at reception to Kim who actually conducted the tests.  Very detailed.  Great with Annie.  Overall perfect service.  Thank you 🙂

Henry: (Sept 2018)

All the staff and Audiologists are very patient and very kind to clients.

Rita: (Sept 2018)

All so good.

Fatima: (Aug 2018)

Good, friendly service.  On time and professional.

Amani: (Aug 2018)

Very friendly, nice service.  Jacqui is really good.

Jeanette: (Aug 2018)

10/10 excellent service.

Sarah: (Aug 2018)

Great service.

Kirsty: (Aug 2018)

Lovely receptionists and very nice and kid-friendly audiologist.

Sam: (Aug 2018)

Efficient, helpful and thorough.

John: (Jun 2018)

Many thanks to Kim and "front of house".

Amelia: (Jun 2018)

Great service, friendly staff.

Katie: (Jun 2018)

Lovely friendly service.

Susan: (Jun 2018)

The best place for kids.

Anna:  (Jun 2018)

Excellent staff & friendly customer service.

Sam: (May 2018)

Extremely accommodating and sweet staff!

Lucia: (May 2018)

Lovely customer service to my child.  Friendly.  Discussed everything to me.  "Thank you"

Houda: (May 2018)

Easy to access.

Julie: (May 2018)

Kind attitude and thorough testing.

Kate: (Apr 2018)

Audiologist was very good with my 18 month old.  Patient and still able to get readings.

George: (Apr 2018)

Polite staff.  Nice rooms.

Cynthia: (Apr 2018)

Jacqui was excellent and so patient with my kids.  Knows exactly what to do.  She's great.

Sam: (Apr 2018)

Very impressed with the service.

Rita: (Mar 2018)

Very quiet.  Patient. Kind. Helpful and very good people. Full of trust.

John: (Mar 2018)

Excellent service.  Very friendly.

Mariam: (mar 2018)

Very helpful and polite team.  Starting from reception all the way to the lovely Jacqui.

Rebecca: (Feb 2018)

Fantastic consultation and this is the second time too.  Very happy.  Informative. Professional and exceptionally patient with a 3.5 year old. Thank you!!!.  Kim and staff.

Ian: (Feb 2018)

Great professional service.

Jennifer: (Feb 2018)

Jacqui is amazing.  Relates well with children.

Sara: (Feb 2018)

The test was very good.

Tania: (Feb 2018)


Tim: (Jan 2018)

Great with kids.

Charles: (Jan 2018)

I have been more than happy with the service I have received.

John: (Jan 2018)

Great service and care.

Hibah: (Jan 2018)


Nadim: (Jan 2017)

Very good people and friendly (receptionists and audiologist)

Henry: (Jan 2018)

Friendly and efficient service.

Lorraine: (Jan 2018)

Can hear so much better now with my new hearing aids.  Thank you.

Eileen: (Jan 2018)

Very caring staff.

NGS: (Jan 2018)

Friendly, helpful, explain, empathetic.

Chris: (Dec 2017)

Lovely reception.  Lovely Audiologist.  Very friendly to my child.

Tanya: (Dec 2017)

Amazing, caring customer service and audiologists.

Mariam:  (Nov 2017)

Very happy with the service.

Dianne: (Nov 2017)

Good service and easy to get appointments.

Sarah: (Nov 2017)

The staff are extremely helpful and very capable in their work.

Jana:  (Nov 2017)

The audiologist is very polite, helpful and the front desk ladies are amazing!!  Keep up the good work.

Catherine: (Nov 2017)

It is always such a pleasure to enter Reception - the staff are so friendly and professional.  You are treated with the utmost respect.  Very satisfied!   My local GP gave me a choice of N.S.E.W.  I chose this clinic for convenience - no regrets!  Have already recommended this clinic to many others.

Natalia: (Nov 2017)

Excellent service.  Friendly and warm with kids.

Shaun: (Nov 2017)

Friendly and great with kids.

Saide: (Nov 2017)

Jacqui was very professional and delightful to deal with.  She made my son feel really comfortable.

John: (Nov 2017)

Great service.

Paula: (Oct 2017)

We find the staff very accommodating and friendly.  Especially for the elderly and the little ones.  Mum's been here for a lot of years.  Catherine is her favourite.

Anne: (Oct 2017)

Fab doctor, explains detail.

Royce: (Oct 2017)

Thank you very much for the fine service.

Maliha: (Oct 2017)

Staff are very polite and friendly.

Mariam: (Oct 2017)

Jaqui is very good, warm and friendly.  Made my son at ease and comfortable.  Very professional.

Jessica: (Oct 2017)

Friendly, take the time, good explanation.

Jess: (Oct 2017)


Sam: (Oct 2017)

Excellent service.

Isabelle: (Oct 2017)

Friendly and very professional.

Michelle: (Sept 2017)

Friendly and professional staff.

Jan: (Sept 2017)

Smiling, welcoming and helpful.

Sasha: (Sept 2017)

I have given Westside 10 out of 10 because they are always nice to me.

John: (Sept 2017)

My 93 year old Dad was tested and fitted with new hearing aids by Angelie.  She was very thorough, friendly, helpful and knowledgeable.

Ms P: (Sept 2017)

All the staff have wonderful customer service.

Jodie: (Aug 2017)

Kim was lovely. Child friendly and fast.  Very reassuring and made Adam feel so comfortable.  Thankyou.

Adel: (Aug 2017)

Extremely helpful, informative and friendly.  Made Mum very comfortable.

Modc: (Aug 2017)

Excellent, polite and on time service.

Anthony: (Aug 2017)

Very prompt and friendly service.

Lakiveer: (Aug 2017)

Good Service.

Rhianan: (Jul 2017)

Lovely staff and very professional.

Sam and Jamila:  (Jul 2017)

The girls are fantastic. 

Paul: (Jul 2017)

Courteous manner and treatment given to me.

Jill: (Jul 2017)

Lovely and professional customer service!  Clean as well:) Lovely front desk lady.  10/10

John: (Jul 2017)

They are very friendly and helping.  They go out of their way to help.

Pradip: (Jun 2017)

Very friendly staff.

Angela: (Jun 2017)

Friendly staff.

John:  (Jun 2017)

Friendly and thorough,

Wendy: (Jun 2017)

Jacqui was fantastic with my son.  Very patient and kind.  Thankyou.

Charles: (Jun 2017)

Excellent service.

Notta: (Jun 2017)

Thank you Jacqui.

Tracey: (May 2017)

Very excellent service.  Jacqueline is so warm and friendly.  Nice staff too.

Sue: (May 2017)

Excellent customer service.

Sam: (May 2017)

Wonderful service.  Wonderful people.

Harry: (May 2017)

Best test I have ever had.  After my hearing aids were adjusted, I am now hearing the best I have for years.

Sukan: (May 2017)

Kind approach.

Dennis: (Apr 2017)

Knowledgeable and friendly staff.

Sam: (Apri 2017)

Very lovely staff

Fahed:  (Apr 2017)

I couldn't find nicer people to look after me.  I've been coming to this clinic for 9 years.

Sarina: (Mar 2017)

Friendly Staff.

Hanedi: (Mar 2017)

Ladies at counter were nice.  Lady inside doing test was amazing and really caring.  Patient and lovely.

Vicki:  (Mar 2017)

Wonderful staff.

Samir:  (Mar 2017)

Very helpful and knowledgeable.

Dylan:  (Feb 2017)

Great staff members, very polite.  It's our third visit.  Wouldn't go anywhere else.  All smiles which is great.

Dia:  (Feb 2017)

Excellent service.

Jackie:  (Feb 2017)

Really professional and great with kids.  My son did't lose interest.

Alana:  (Feb 2017)

Great patience with my daughter by Jacqui.

Metiye:  (Feb 2017)

Very good receptionist and they are friendly too.

Elomar:  (Jan 2017)

Beautiful receptionist and lovely friendly Audiologist.

Donna:  (Jan 2017)

Always so helpful.  Have been coming for a long time.

Sue:  (Jan 2017)

Great and friendly staff.  Very professional.

Judy:  (Jan 2017)

Such wonderful staff, expert care.

Ilham:  (Jan 2017)

Best people and best service.

NGS:  (Dec 2016)

Friendly and helpful.

Khadija:  (Dec 2016)

Kim Vu was amazing.  She took her time to explain everthing to me with care and gentleness.

Fay: (Nov 2016)

Excellent care.

Chris: (Nov 2016)

Good service, friendly staff.

Jasmina: (Nov 2016)

Fabulous service - excellent explanations.

Joanne:  (Nov 2016)

Very efficient, on time, pleasant staff, clear with instructions and recommendations.

Mariam: (Nov 2016)

Great to deal with.

Nawheel: (Oct 2016)

Very helpful.

Mirna: (Oct 2016)

Very attentive and professional.  Very friendly.

Virginia: (Oct 2016)

Service right from reception to completion of test.

Lisa: (Oct 2016)

Boys were comfortable with the clinic tester.

Mirwat: (Oct 2016)

Attention to details and friendly service.

Ivana: (Oct 2016)

Very friendly/helpful staff

Holly: (Sept 2016)

Very Friendly staff.

John: (Sept 2016)

Was able to get a next day appointment and the Audiologist was fantastic.

Anne: (Sept 2016)

The best customer service 🙂

Susan: (Sept 2016)

Very polite and helpful.  Informative in a way easily understood.

Allan: (Sept 2016)

I wish to state that the service I received at your clinic was above excellent.  The attention of your receptionist is always friendly, polite, professional and efficient.  I am usually attended to by Karima, who demonstrates a high knowledge of her profession in a very friendly and explicit manner.

Mona: (Sept 2016)

Happy with all services.

Sam: (Sept 2016)

Helpful reception and friendly staff all round.

David: (Sept 2016)

We liked the professionalism and care received.

Sarha: (Aug 2016)

Excellent Service.

Peter: (Aug 2016)

Nothing too much trouble.

Jill: (Aug)

Very friendly, informative and caring.

Maryam: (Aug 2016)

Excellent service. Polite.

Alwa: (Aug 2016)

The service I received was of high quality.

Robert: (July 2016)

Excellent Care.

Maria: (June 2016)

Consultants are very helpful and so is the secretary.

Aisha: (June 2016)

Efficient Service.

Nelly: (June 2016)

Friendly staff.

Peter: (June 2016)

Staff were amazingly friendly and efficient.

Sebastian: (June 2016)

The staff were very nice and everything was explained well and thoroughly.

Glenn: (May 2016)

Karima and reception staff very professional and obliging.

Saima: (May 2016)

Friendly and understanding staff at reception and consultation.

Mili: (May 2016)

Hearing test of great service.  Jacqui was very pleasant while dealing with Alex.

Suzie: (May 2016)

My child is 2 and Jacqui was absolutely wonderful making him comfortable.

Debbie: (May 2016)

Very professional and friendly

Nadia: (April 2016)

Staff were extremely friendly, especially to my 3yr old son.

Henry: (April 2016)

Friendly service.

Therese: (April 2016)

Very helpful for years.

Daniela: (April 2016)

Great staff.  Very friendly and great communication.  Jacqui is amazing with kids.  Thanks:)

Sue: (Mar 2016)

Such beautiful, cheerful, friendly staff.  Thorough and helpful.

Rona: (Mar 2016)

Great Service.  Great Audiologist.

Janine: (Mar 2016)

Exellent service.  Beautiful staff.  Jacqui is wonderful with children.

Elissa: (Mar 2016)

Friendly staff.  Fantastic with my children.

J:  (Mar 2016)

Friendly service.

Derek: (Mar 2016)

Friendly, knowledgeable service.

C: (Mar 2016)

Great staff 🙂

Kate: (Mar 2016)

Jacqui was lovely.

Gebara: (Mar 2016)

On time, friendly, efficient, great with children.

Chris: (Mar 2016)

Excellent service.  Everyone was just lovely!

Margaret: (Mar 2016)

Excellent service - very friendly

Elizabeth: (Feb 2016)

Very friendly Audiologist and Receptionist.  Great with kids.

Samer: (Feb 2016)

Amazing staff.

Jasmine: (Feb 2016)

Jacqui is amazing with kids.

Jean: (Feb 2016)

Courteous and friendly service.

Julie: (Jan 2016)

Lovely service and extremely friendly

Lana: (Jan 2016)

Excellent staff

Penny: (Jan 2016)

Great service by Receptionist and Audiologist

Natalie: (Jan 2016)

Both ladies at front desk were very helpful, lovely.  The lady doing hearing test was wonderful with my daughter.

Henry: (Jan 2016)

Friendly service.

Linda: (Jan 2016)

Polite, efficient, friendly, personal service.

Julia: (Jan 2016)

Wonderful staff and experience with children

Max (Jan 2016)

Caring. Considerate. Professional.

Joe (Jan 2016)

Excellent assistance, lovely staff

Mark (Jan 2016)

Helpful and understanding assistance

Lillian (Dec 2015)

Very patient with the child and really seemed to care

Julie (Dec 2015)

Friendly and great knowledge

Joanne (Dec 2015)

Catherine was fantastic with the kids

Brian (Dec 2015)

Pleasant nature and very helpful for now and the future.

Fauzio (Dec 2015)

Jacqui is so lovely and gentle with both children and mum!  Jacqui explains everthing in simple English.

Danielle (Nov 2015)

Excellent with children

Howard (Nov 2015)

Friendly, good service

Abdul-Salan (Nov 2015)

The staff was very proffessional and friendly

Michelle (Nov 2015)

I have had bad experiences at another service with an EC nurse who had no people skills with adults or children.  Our ENT doctor said he trusts results from here:)

Tode (Nov 2015)

Because you help me like my mother.

Kathy (Nov 2015)

Very friendly staff, extremely knowledgable and take the time to explain and discuss results

(Jan 2015)

* Great service, very good with children and friendly.

* Everyone is just lovely! Not enough of it today, it's fantastic. Thankyou.

* Clear explanation. Unhurried consultation.
* Friendly staff. Great service>
* We have had excellent treatment from all the staff.
* Friendly service.  Very welcoming. No waiting time.
* The very pleasant staff, right from the reception to the test by "Kim". And it was done on time!
* Very lovely staff. Terrific service.
* Great friendly service.  Mum is very happy everytime she visits.
Anna (Jan 2015)
Everybody in the surgery was fantasticly helpfull and kind.
Cathy (Jan 2015)
Very calm manner and thorough explanation of details of the test and follow up with all staff
Lorraine  (Jan 2015)
I first attended The Hearing Clinic Bankstown with my young grandson, who has always been treated with the most gentle care, which makes him very relaxed at his appointments.

After my hearing test, Karima asked me if I had ever considered hearing aids, as she thought they would help me considerablly.  To tell the truth I was horrified and a bit upset.  I decided to give them a trial, as my family had been complaining for sometime that I was not hearing their conversation.

Would you believe I absolutely love them!!!  I can hear so many things I've been missing.  The funniest occurrence was when I first received my "aids".  I thought we were having a hail storm, when in fact it was the jug boiling.  Also I have the sound on the TV about 49-50 instead of 100.

I can honestly recommend anyone having hearing difficulties to attend The Hearing Clinic Bankstown where you will receive the absolute best attention.

I do hope I haven't raved on, but I am so pleased with my "aids" and the wonderful service afforded to me.


The BAHA(Bone Assisted Hearing Aid) has changed my life.  To be able to hear with such depth and clarity has enabled me to enjoy concerts, theatre and television.  It used to be burdensome to eat at a restaurant with a group of friends.  If my right ear was not in a direct line of hearing, I could barely hear the conversation. Similarly at parties I struggled to join in conversations when voices competed with the background noise.  I learned a minimum form of lip reading, not enough to respond to a story someone was telling me.  Do I smile or cry?

The procedure for the installation of the abutment was painless and simple.  I could hardly bear the wait until the hearing device was attached.  In the initial assessment a sample device gave me an indication of what I could expect.  It was the most exciting experience in my life.

Catherine Bruce has been a long term friend.  When she contacted me early in 2010 to invite me to have a consultation, I thought I had been shanghaied and in for hearing aids which I did not want, having seen my mother's frustration with her devices.  No.  It was a miracle.  Catherine and her team were too good.  The care and responsibility were excellent.  The BAHA group worked in well as a support and continue to do so.

To have a four year old grandson whom I can hear effortlessly adds to my joy of being a BAHA wearer.  Occasionally I see people whose device is visible. I am not shy in engaging in a conversation about its wonders.  We all delight in the hearing that is natural to others.

My only regret is that it was not available during my teaching career.

X Margaret.

Sr Margaret 

Many thanks for all your help and attention in replacing my hearing aids recently.  You are certainly a great team and experts in your work.  May God bless you and your work.  With gratitude.


Just a few lines to tell you how happy I am with my Cochlear Implant and how it has improved my hearing by 75%,

I had worked with Telstra since 1971.  In 1985 I noticed that my hearing was slowly fading.  I was diagnosed with Industrial Deafness.  By 1986 I was wearing hearing aids on both my ears.  I have been going to Westside Hearing and Balance Clinic in Auburn ever since.  In 2010, Monique advised me that my hearing was getting worse, especially on my right ear.  I was later referred to Dr Simon Greenberg where he advised me that I could benefit with a Cochlear Implant.

It has been 4 months since the operation, and in the last 2 months I have been going to Westside to have the Cochlear Implant programmed.  Jacqui and Michelle have been a tremendous help during this time.

I can finally say that I have made my family much happier, as they can finally talk to me without repearing themselves over an over again.  I no longer shout at them. I can finally play bingo without struggling like before!

I would like to thank all the people involved in my recovery.